General Statement of Job

Business Systems Analysts perform duties related to the implementation, management, maintenance, enhancement, support, and decommission of critical software systems, whether purchased through a vendor or developed internally. Business Systems Analysts consult with stakeholders to gather and define requirements; configure and implement new systems and/or enhance existing systems; write and execute test plans; troubleshoot and resolve complex system issues; deliver training and guidance to end users and system/service owners; develop and maintain system documentation; prepare robust reports to enhance strategic business decisions.

Specific Duties and Responsibilities

Essential Duties:

• Serve as a subject matter expert for a complex business system
• Ensure the stability, integrity, and efficient operation of business systems
• Consult with various stakeholders to gather requirements
• Identify and analyze requirements to define scope, objectives, and feasibility
• Modify and configure systems to meet business needs and stakeholder requirements
• Develop, analyze, and maintain new or current system processes and workflows
• Compile data from various databases and/or sources; display and analyze data
• Prepare robust technical reports and create diagrams, workflow maps, or other visuals to facilitate enhanced system understanding
• Identify, evaluate, and implement new systems and solutions, or identify enhancements to existing systems; define requirements and specifications
• Develop and execute test plans and scripts, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
• Collect user feedback regarding system performance and work with team to prioritize configuration requests
• Collaborate with cross-functional IT staff to streamline solution implementations
• Provide advanced customer service and functional support to end-users in area of expertise
• Monitor, troubleshoot, and resolve complex system issues
• Maintain relationships with vendors; work with vendors on bug fixes, new features, and proper use of products
• Assist with implementing “workarounds” when system issues affect operations or when resources are limited
• Assist in writing specifications used by developers for automation of business processes
• Participate in the implementation of system patches, updates, and maintenance
• Develop and provide trainings, demonstrations, and regular communication to end-users
• Maintain records of system integrations, changes, and incidents
• Lead portions of large tasks or projects; build and maintain project management skills
• May lead and mentor other Business Systems Analysts and technical staff
• Maintain awareness of accessibility, compliance, and security polices and guidelines

Education, Experience, and Licenses

Four plus years progressive related experience and/or training required; or an equivalent combination of education and experience.

ERP experience preferred.

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to use the computer programming languages of SQL, PL/SQL.
• Ability to learn and understand the functional requirements of the ERP System.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, analyze and interpret common technical journals, vendor documentation and list-servs.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to administrators, faculty and staff.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to work in a positive team-oriented manner with a variety of people (students, faculty, administrators, staff, vendors and members of the public).
• Requires the ability to use small office equipment, including copy machines or multi-line telephone systems.
• Requires the ability to use computers for word processing and/or accounting purposes.
• Requires the ability to repair, develop, or install complex software or management information systems.